Terms and Conditions

Last Updated: July 23, 2025

1. Points Rewards

1.1. Program Overview

iGNITE is a free coalition loyalty program. Members earn Bonus Points automatically for eligible purchases at participating merchants, both online and in-store.

1.2. Bonus Points Structure

Tier 1: Store Rewards
Earn 1 Bonus Point for every HK$1 (US$0.13, based on July 2025 exchange rate) spent at any merchant within the iGNITE network.
Tier 1 Bonus Points may only be redeemed at the specific merchant where they were earned.
Tier 2: Pool Rewards
Receive an additional 30% of Tier 1 Bonus Points as Tier 2 Bonus Points.
Tier 2 Bonus Points may be redeemed at any participating iGNITE merchant.

1.3. Points Expiry

Tier 1 Bonus Points: Expire 1 year after the transaction date.
Tier 2 Bonus Points: Expire 2 years after the transaction date
A 30-day grace period applies for reinstating expired points by making a qualifying purchase. After the grace period, expired points cannot be redeemed or reinstated.

1.4. Earning Points

Points are credited automatically within 48 hours of an eligible transaction, starting once the merchant confirms and submits the transaction.
Points are added to the member’s account after the merchant’s return period for goods or services has ended.
Points are earned once per eligible transaction.
Daily and promotional earning limits may apply and will be communicated to members.

1.5. Account Management

Members may view their Bonus Point balance, transaction history, and expiry dates by logging into their account on the True North Concepts Limited platform.

1.6. Point Adjustments

iGNITE and participating merchants reserve the right to deduct points if they are suspected to have been earned fraudulently or dishonestly.
Points that remain unused after their validity period will expire and cannot be carried forward beyond the grace period.

2. Redeeming Coupons and Points

2.1. Redemption Options

Bonus Points can be redeemed for products or services at participating merchants, subject to the validity period of the points.

2.2. Redemption Value

The standard redemption rate is HK$2 = 100 Bonus Points, unless specified otherwise by merchants.
Merchants may offer enhanced redemption values (e.g., HK$200 = 100 Bonus Points) for specific promotions. Such variations will be clearly communicated to members.

2.3. Redemption Locations

Tier 1 Bonus Points: Must be redeemed at the merchant where they were earned.
Tier 2 Bonus Points: May be redeemed at any participating iGNITE merchant.

2.4. Expanded Redemption Flexibility

Members may redeem up to 50% of Tier 1 Bonus Points at other merchants within the iGNITE network during promotional periods, subject to specific terms set by iGNITE.

2.5. Redemption Process

Members must present their iGNITE membership details (via the True North Concepts Limited platform or app) to merchant staff or follow platform-outlined procedures to redeem points.

3. Collection and Use of Personal Data

3.1. Data Collection

True North Concepts Limited manages members’ personal data and may share relevant information with merchants to provide program services, in accordance with applicable privacy laws.

3.2. Information Collected

Username
Email address
Phone number
IP address
Transaction records
Third-party account details

3.3. Purpose of Data Use

Security and identity verification
Market analysis
Responding to complaints, inquiries, or feedback
Record updates and service improvements
Legal or regulatory compliance
Sending news and promotional materials (with member consent)

3.4. Direct Marketing

Personal data will not be used for direct marketing without the member’s explicit consent.

4. Other Terms and Conditions

4.1. Records

Records maintained by True North Concepts Limited and participating merchants are conclusive regarding Bonus Point balances.

4.2. Misuse

Misuse of the iGNITE Membership, Bonus Points, or program benefits may result in the termination of membership and forfeiture of privileges.

4.3. Program Changes

True North Concepts Limited and participating merchants reserve the right to modify the structure, privileges, or features of the Bonus Points program at any time.

4.4. Product and Service Disclaimer

Products and services available through the True North Concepts Limited platform are provided directly by merchants. True North Concepts Limited acts solely as a platform provider and is not responsible for product quality. For any issues, please contact the relevant merchant.

4.5. Rights Reserved

True North Concepts Limited and participating merchants reserve all rights to make final decisions regarding Bonus Point offers and program changes.

5. General Provisions

5.1. Right to Amend and Governing Law

True North Concepts Limited reserves the right to amend these Terms of Use, the iGNITE website, or app services at any time. The latest Terms of Use are available online.
These Terms are governed by the laws of Hong Kong SAR.
Any disputes will be submitted to the exclusive jurisdiction of the courts of Hong Kong SAR.

5.2. Termination of Membership Scheme

True North Concepts Limited reserves the right to terminate the program with 30 days' notice. Upon termination, all rights and privileges of members will cease.

5.3. Language

If there is any discrepancy between the English and Chinese versions of these Terms, the English version shall prevail.

6. Contact Information

For questions or assistance, please contact:
Email: info@its-rewards.com